NanoSeal NB
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Privacy Policy

Last updated: June 26, 2026

In Short

NanoSeal NB collects information you provide to us and certain website usage, security, analytics, and technical information. We use this information to operate our website, respond to inquiries, manage accounts and online tools, support sales and business development, improve our services, maintain security, and comply with legal obligations.

We do not sell personal information. We may share information with service providers, business partners, professional advisors, and legal authorities where reasonably necessary and as described in this Privacy Policy.

You may contact our Privacy Officer to request access, correction, deletion, or withdrawal of consent, subject to legal, contractual, technical, security, and business recordkeeping limits.

1. Who We Are

NanoSeal NB provides product information, business development, education, technical resources, and regional support related to NanoSeal NB products and related services in Atlantic Canada and other permitted markets.

For privacy questions, access requests, correction requests, deletion requests, consent withdrawal requests, or complaints, you may contact:

  • Privacy Officer / Person Responsible for Protection of Personal Information
  • NanoSeal NB
  • Email: info@nanosealnb.ca
  • Website: https://nanosealnb.ca/
  • Mailing Address: New Brunswick, Canada. Specific mailing address available upon request.

If a specific Privacy Officer has not yet been formally appointed, NanoSeal NB's senior management team is responsible for privacy compliance until an individual is designated. For Quebec purposes, this person or team also fulfils the role of the person responsible for the protection of personal information, unless and until that function is delegated in writing.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

  • the NanoSeal NB website;
  • the Building Passport application at https://buildingpassport.nanosealnb.ca/;
  • contact forms;
  • newsletter or event registration forms;
  • online calculators, tools, portals, or account features;
  • downloadable resources or gated content;
  • email communications;
  • CRM, lead management, and sales systems;
  • analytics, cookies, server logs, and similar technologies;
  • any other online or business interaction where this Privacy Policy is referenced.

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control.

3. Information We Collect

NanoSeal NB may collect information in the following categories.

A. Information You Provide Directly

We may collect information that you choose to submit, including:

  • name;
  • email address;
  • phone number;
  • company or organisation;
  • job title or role;
  • province, city, or region;
  • project details;
  • property, infrastructure, or construction-related details;
  • product interests;
  • inquiry details;
  • event registration details;
  • account registration details;
  • login credentials or account identifiers;
  • files, documents, drawings, photos, specifications, notes, or other uploaded materials;
  • calculator or tool inputs;
  • messages and communications sent to us;
  • consent preferences;
  • any other information you choose to provide.

You should not submit personal information about another individual unless you have authority to do so.

B. Information Collected Automatically

When you visit or use our website, we may automatically collect technical and usage information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referring website;
  • pages viewed;
  • links clicked;
  • forms opened or submitted;
  • approximate location based on IP address;
  • time spent on the website;
  • date and time of visits;
  • login activity;
  • account activity;
  • tool usage activity;
  • server logs;
  • security logs;
  • cookie identifiers;
  • analytics identifiers;
  • advertising or marketing identifiers where enabled;
  • error logs and diagnostic data.

Some of this information is necessary to operate the website, maintain security, prevent misuse, detect errors, and understand website performance.

C. Information From Business Tools and Service Providers

We may receive or generate information through business systems such as CRM tools, email systems, analytics tools, advertising platforms, hosting providers, form plugins, calendar tools, customer support tools, automation tools, and similar services.

This may include lead source, campaign source, form history, communication history, email engagement, event registration history, quote history, project history, and other business records.

4. Purposes for Collection and Use

NanoSeal NB collects and uses information for the following purposes.

A. Website Operation

We use information to operate, maintain, troubleshoot, secure, and improve our website and related online tools.

B. Responding to Inquiries

We use contact details and inquiry information to respond to questions, provide requested information, schedule conversations, follow up on requests, and manage communications.

C. Product, Project, and Technical Assessment

We may use project details, calculator inputs, uploaded materials, inquiry history, and related communications to understand project requirements, evaluate product fit, prepare internal notes, support technical or sales discussions, and provide relevant product or service information.

D. Account and Tool Management

Where NanoSeal NB offers accounts, calculators, dashboards, saved projects, exports, document tools, or similar features, we may use information to:

  • create and manage accounts;
  • authenticate users;
  • save project or calculator information;
  • generate reports, summaries, exports, or records;
  • maintain project history;
  • provide user support;
  • improve functionality;
  • maintain security and audit logs.

E. Sales, CRM, and Business Development

We may use business contact information, inquiry information, project information, communication history, and account activity to manage leads, opportunities, quotes, follow-ups, customer relationships, partner coordination, sales planning, and internal business development.

F. Analytics and Website Improvement

We may use technical, usage, and analytics information to understand website traffic, visitor activity, pages viewed, time spent on pages, form performance, campaign performance, and user behaviour.

This helps us improve website content, product information, tools, user experience, marketing strategy, and business planning.

G. Marketing and Event Communications

Where permitted by law, we may use contact information to send product updates, event invitations, newsletters, educational resources, announcements, and other commercial electronic messages.

We will send marketing communications only where we have consent or are otherwise permitted by applicable law. You may unsubscribe from marketing communications at any time.

We may still send non-marketing communications, including responses to inquiries, account-related notices, security notices, administrative messages, event confirmations, and communications related to an existing business relationship.

H. Security, Fraud Prevention, and Misuse Prevention

We may use information to protect our website, accounts, systems, users, business records, and operations from misuse, spam, bots, unauthorised access, fraud, abuse, malicious activity, or technical errors.

I. Legal, Regulatory, Insurance, and Administrative Purposes

We may use and retain information to comply with legal, regulatory, tax, accounting, insurance, contractual, dispute resolution, investigation, audit, and administrative obligations.

5. Consent

By using the website, submitting information, creating an account, registering for an event, using an online tool, or communicating with NanoSeal NB, you consent to our collection and use of your information for the purposes described in this Privacy Policy.

Where we disclose information to service providers, business partners, advisors, regulators, legal authorities, or other third parties, we do so only as described in this Privacy Policy, as authorised by you, as reasonably necessary for our business operations, or as required or permitted by applicable law.

Some information is necessary for us to provide certain features or services. If you do not provide required information, we may not be able to respond to your inquiry, create an account, provide access to tools, generate outputs, or provide requested services.

For non-essential cookies, analytics, advertising, and marketing technologies, we may request consent through a cookie banner, preference tool, checkbox, or other consent method.

For marketing emails or other commercial electronic messages, we may request consent separately where required by law.

You may withdraw consent to certain uses of personal information, subject to legal, contractual, technical, security, and business recordkeeping limitations. Withdrawal of consent may affect our ability to provide certain services, tools, accounts, communications, or support.

6. User-Submitted Content and Project Information

You are responsible for the information, files, messages, project details, calculator inputs, and other materials you choose to submit to NanoSeal NB.

By submitting information or materials to NanoSeal NB, you grant NanoSeal NB permission to use, store, copy, process, review, analyse, format, transmit, display internally, and create records from that information solely for the purposes described in this Privacy Policy.

NanoSeal NB does not claim ownership of your personal information itself. However, NanoSeal NB may own and retain business records, internal notes, CRM records, analytics, metadata, audit logs, reports, summaries, calculations, aggregated information, anonymised information, de-identified information, and internal business intelligence generated through use of the website, tools, forms, systems, or communications, subject to applicable law.

We may use aggregated, anonymised, or de-identified information for internal reporting, product planning, service improvement, sales strategy, market analysis, training, operations, and business development. Where information has been anonymised or de-identified so that it no longer identifies an individual, we may retain and use it for legitimate business purposes.

7. Cookies, Analytics, and Tracking Technologies

NanoSeal NB uses cookies and similar technologies to operate our website, improve performance, understand visitor activity, protect the website from misuse, and support business development.

Our website may use a cookie consent banner or preference tool that allows visitors to accept all cookies, reject non-essential cookies, or customise cookie preferences.

Cookies and similar technologies may include the following categories.

A. Strictly Necessary Cookies

These cookies are required for the website to function properly. They may support basic site functionality, security, load balancing, consent preferences, form operation, account login, and fraud prevention.

B. Analytics Cookies

Analytics cookies help us understand website traffic, pages visited, time spent on the site, visitor behaviour, form performance, and general website usage.

C. Marketing and Advertising Cookies

Where enabled, marketing or advertising cookies may help us measure advertising performance, improve campaigns, understand lead sources, or show relevant content.

D. Tools We May Use

Depending on our website configuration, we may use tools such as:

  • WordPress tools and plugins;
  • SiteGround hosting and server logs;
  • Google Analytics;
  • Meta Pixel;
  • GoHighLevel or LeadConnector tools;
  • Microsoft tools;
  • email marketing tools;
  • advertising platforms;
  • CRM tracking tools;
  • spam prevention, CAPTCHA, or security tools;
  • similar analytics, performance, security, and marketing technologies.

Non-essential cookies, including analytics and marketing cookies, may be controlled through our cookie consent banner or preference tool where available.

You may also adjust cookie settings through your browser. Disabling some cookies may affect website functionality.

Where we use technology that identifies, locates, or profiles visitors, we will provide notice through this Privacy Policy, our cookie banner, or another appropriate notice as required by applicable law.

8. Sharing and Disclosure of Information

NanoSeal NB does not sell personal information.

NanoSeal NB may share information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with:

  • website hosting providers;
  • CRM providers;
  • email and communication providers;
  • analytics providers;
  • advertising platforms;
  • IT service providers;
  • cybersecurity providers;
  • form, plugin, and automation providers;
  • cloud service providers;
  • contractors and consultants;
  • suppliers;
  • business partners;
  • affiliated or related companies;
  • professional advisors;
  • legal, accounting, tax, insurance, and compliance advisors;
  • payment processors, if applicable;
  • government, regulatory, law enforcement, or legal authorities where required or permitted by law.

We may also disclose information if necessary to protect our rights, enforce our terms, investigate misuse, prevent fraud, respond to lawful requests, comply with legal obligations, or protect the security of our website, systems, users, or business.

If NanoSeal NB is involved in a merger, acquisition, financing, reorganisation, partnership, sale of assets, transfer of business, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

9. Service Providers

We may use third-party service providers to operate our website, manage CRM records, host data, process forms, deliver emails, analyse traffic, secure systems, support advertising, and provide other business services.

Service providers may access or process information on our behalf. We expect service providers to protect information appropriately and to use it only for the services they provide to us, subject to their own legal obligations and applicable service terms.

10. Cross-Border Processing and Storage

Some of our service providers, systems, servers, business tools, or technology vendors may be located in Canada, the United States, or other jurisdictions.

As a result, information may be processed, stored, accessed, or transferred outside your province, territory, or country of residence.

Information processed outside your jurisdiction may be subject to the laws of that jurisdiction, including lawful access by courts, governments, regulators, or law enforcement authorities.

By using our website, submitting information, creating an account, or using our tools, you understand that your information may be processed or stored outside your province, territory, or country, subject to applicable law.

11. Retention of Information

NanoSeal NB retains information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For the purposes of this Privacy Policy, a "meaningful interaction" includes an inquiry, email exchange, phone call, meeting, account login, tool use, form submission, event registration, event attendance, quote request, sales discussion, project discussion, or other business activity related to NanoSeal NB.

Typical retention periods may include:

  • website server logs and security logs: normally up to 24 months, unless needed longer for security, investigation, legal, or operational reasons;
  • cookie consent records: normally up to 36 months or as needed to demonstrate consent history;
  • analytics data: normally up to 26 months, depending on tool settings;
  • inquiry and contact form records: normally up to 36 months after the last meaningful interaction;
  • event registration records: normally up to 36 months after the event or last meaningful interaction;
  • CRM, sales, and business development records: normally up to 7 years after the last meaningful interaction or business relationship;
  • account information: for the life of the account, plus a reasonable period after closure;
  • project, calculator, uploaded file, or online tool data: for the life of the account or project record, plus a reasonable period for business, technical, legal, security, or administrative purposes;
  • email communications: normally up to 7 years, depending on business, legal, or administrative needs;
  • financial, tax, insurance, contractual, or legal records: as required by applicable law or business recordkeeping requirements;
  • breach records: retained as required by applicable privacy law;
  • aggregated, anonymised, or de-identified data: may be retained indefinitely where it no longer identifies an individual.

These periods are general guidelines and may vary depending on legal requirements, business needs, disputes, investigations, backups, security, technical limitations, or operational requirements.

12. Account Deletion, Deactivation, and Metadata

You may request deletion or deactivation of your account by contacting us.

Where reasonably practicable, NanoSeal NB will delete, deactivate, anonymise, or restrict personal information associated with your account, subject to applicable law and reasonable business requirements.

A deletion request does not necessarily require NanoSeal NB to delete all information connected to your past use of the website or services.

We may retain information where required or permitted by law, or where reasonably necessary for legitimate business, legal, security, or administrative purposes. This may include:

  • server logs;
  • security logs;
  • audit records;
  • consent records;
  • backup records;
  • transactional records;
  • legal records;
  • accounting records;
  • CRM history;
  • communication history;
  • records needed to prevent fraud, spam, abuse, or misuse;
  • records needed to resolve disputes or enforce agreements;
  • records needed to comply with legal obligations;
  • internal notes and business records;
  • metadata that is no longer directly associated with an identifiable individual;
  • aggregated, anonymised, or de-identified data.

If your personal information is contained in backups, we may not immediately delete it from backup systems, but we will handle such information in accordance with our retention, security, and backup practices.

13. Access and Correction Rights

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

We may refuse, limit, or delay access or correction where permitted or required by law, including where disclosure would reveal confidential business information, information about another person, legal privilege, security-sensitive information, or information that cannot reasonably be separated from other records.

14. Withdrawal of Consent

You may withdraw consent to certain uses of personal information by contacting us.

Withdrawal of consent is subject to legal, contractual, technical, security, and business recordkeeping limitations.

If you withdraw consent, we may no longer be able to provide certain services, accounts, tools, communications, event registrations, product information, or support.

Withdrawal of consent does not affect information already used or disclosed before the withdrawal, and does not require us to delete information that we are legally permitted or required to retain.

15. Quebec Residents

If you are located in Quebec, you may have additional rights under Quebec privacy law.

NanoSeal NB's Privacy Officer also acts as the person responsible for the protection of personal information for Quebec privacy purposes, unless that function is delegated in writing.

Where required by law, Quebec residents may request access to their personal information and may request that computerized personal information collected from them be provided in a structured, commonly used technological format, subject to legal, technical, and practical limitations.

NanoSeal NB does not currently make decisions about individuals based solely on automated processing of personal information. If this changes, we will update this Privacy Policy and provide any notices or rights required by applicable law, including information about the personal information used, the main factors leading to the decision, and the opportunity to submit observations to a person able to review the decision.

Where our website or tools use technology that identifies, locates, or profiles a person, we will provide notice through this Privacy Policy, our cookie banner, or another appropriate notice, and we will explain how to activate or deactivate those functions where required by law.

16. Marketing Communications and CASL

NanoSeal NB may send commercial electronic messages, including product updates, event invitations, educational materials, newsletters, announcements, and marketing communications, only where we have consent or are otherwise permitted by applicable law.

When required, we will request marketing consent separately through a checkbox, form, signup process, event registration, account setting, or similar consent mechanism.

Marketing messages will identify the sender and include an unsubscribe mechanism where required by law.

You may unsubscribe from marketing communications at any time. We may still send non-marketing messages, including responses to inquiries, account notices, security alerts, administrative messages, transaction-related communications, and communications related to an existing business relationship.

17. Security

NanoSeal NB uses reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, use, disclosure, alteration, loss, or destruction.

Safeguards may include access controls, password protection, account permissions, secure hosting, software updates, security monitoring, spam prevention, backups, vendor controls, and internal procedures.

However, no website, system, server, network, email, or method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

18. Privacy Breaches

If NanoSeal NB becomes aware of a privacy breach involving personal information under our control, we will assess the incident and take reasonable steps to contain, investigate, and respond to it.

Where required by applicable law, we will notify affected individuals, the Office of the Privacy Commissioner of Canada, provincial privacy regulators, service providers, partners, or other relevant parties.

We may maintain records of privacy breaches as required by law.

19. Children's Privacy

Our website and services are intended for business users, contractors, property owners, engineers, consultants, municipalities, organisations, and other adult users.

The website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that a child under 13 has submitted personal information, we may delete, restrict, or anonymise that information.

20. Third-Party Websites and External Links

Our website may contain links to third-party websites, documents, platforms, tools, or services, including partner websites and product information pages.

NanoSeal NB is not responsible for the privacy practices, security, content, terms, or policies of third-party websites or services.

When you access a third-party website or service, that third party's own privacy policy and terms may apply.

21. Accuracy of Information

You are responsible for ensuring that the information you submit to NanoSeal NB is accurate, current, and complete.

If your information changes or you believe information we hold about you is inaccurate, you may contact us to request correction.

22. Complaints

If you have a concern about how NanoSeal NB handles personal information, please contact our Privacy Officer first so we can review and respond to your concern.

You may also have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.

23. Changes to This Privacy Policy

NanoSeal NB may update this Privacy Policy from time to time.

If we make material changes, we may provide notice by posting an updated version on this page, displaying a website notice, sending an email, or using another reasonable method.

The updated Privacy Policy will apply from the effective date stated at the top of the policy or otherwise communicated.

24. Contact

For privacy questions, requests, or complaints, contact:

  • Privacy Officer / Person Responsible for Protection of Personal Information
  • NanoSeal NB
  • Email: info@nanosealnb.ca
  • Website: https://nanosealnb.ca/
  • Mailing Address: New Brunswick, Canada. Specific mailing address available upon request.